Our Managed Services will help you saving operating cost and save your time so you have more time to focus on your business. You need a team with multiple senior system engineer guys to deploy, maintain and monitoring your system to make your system always on for your business. A single system engineer can not work 24 hours per day. We have a team with skilled people and dynamic shiftwork who can support your business 24/7/365, no matter the time of the day or the time of the year, we are ready to serve you. Managed Services
Why us?
24/7/365 Support
We are always ready to answer all your questions. So no matter the time of the day or the time of the year, we are ready and happy to serve you.
Shift Work Ready
We have a team with multiple skilled people who are ready to work on shift-work with 3 shifts per day and 1 rotate shift. We are always work closely with our customers to improve our internal process to make our services better.
Skilled engineer
Anyone join our company will need to pass culture and technical training before ready to works. Next, we are always review their skill in the middle year and year end.
Discount program
- Semi-annually: 5%
- Annually: 10%
- Biennially: 15%
- Triennially: 20%
Services description
We will send you a welcome email with a questionnaire so we can confirm and implement your configuration requirements
Configure network for better communication via LAN only
- Install and update antivirus for VPS/Server.
- Spam email filtering with guarantee 99% protection.
- Config firewall rules
- Secure OS and account
- Disable root access
We are only support install following control panel such as: cPanel, DirectAdmin, CloudLinux, Plesk, LiteSpeed Web Server and some populer caching software such as: LSCache, Redis and Varnish. Other installations will be subject to a feasibility assessment and may require extra charges
Migration to cPanel from cPanel, Direct Admin, Ensim/Parallels Pro, Plesk and shared hosting.
We will configure backup your VPS/Server once you subscribe our backup services. We do not support backup your VPS/Server on the same local hard disk.
We will provide a list of backup point available and will restore to your VPS/Server according to your request
Reactive: We are only response once we receive your ticket.
Proactive: Our system will monitor your system realtime and open a ticket to you directly once we detected an issues. our experts will take immediate steps to get your systems back online as quickly as possible, and notify you once it’s completed.
Monitoring Level
Standard
- Hardware status
- Storage status
- Network monitoring
- Virtualization status
Ultimate
- Standard included
- Server uptime
- Server load: disk usage, disk inode, memory, total process, zombie process, swap, logged user, CPU
- Database services status
- Packet lost
- Email monitoring (SMTP/IMAP/POP3)
- Daily scan rootkit
- Daily scan malware
